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Support

Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up window will appear. It contains exhaustive information about all the actions that you can carry out on that particular page. Each pop-up window appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive collection of educational videos explaining how to use our hosting Control Panel. They're created for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you are looking for, take a peek at our extensive FAQ section, which covers questions asked by real individuals and offers real solutions. We regulary "revamp" our Frequently Asked Questions database with new Q&A's in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions section either, you can get in touch with our great team of tech support engineers available 24-7-365 and eager to assist you with any problem. Each support ticket you submit will be answered in less than 1 hour (the average trouble ticket response time is only twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932 US International: +1-727-546-HOST(4678) UK Phone: +44-20-3695-1294 AU Phone: +61-2-8417-2372 OUR ID: 308746 Sales Lines Working Hours: Monday to Friday: 09.00 AM - 11.00 PM GMT/UK 05.00 AM - 07.00 PM EST/USA 07.00 PM - 09.00 AM EST/AU email: support@propersupport.com Online Contact Form Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com